Best suited to companies heavily dependent on clerical procedures and information processing
Butler Group has recently conducted a Technology Audit on eg solutions’ operations management software package; eg work manager® V5.0 – a key module in the eg operational intelligence software suite. The audit highlights eg work manager V5.0 as an offering that is highly in demand as a result of its capability to provide users with functionality that will improve customer service whilst at the same time improve efficiency and productivity.
Butler Group points out that the software provides detailed real-time operations management information for resource management and work scheduling, allowing users to gain insight into interlinking factors that affect operational performance.
According to Butler Group, the software allows for work to be planned, resourced, and tracked through to completion, with the latest version of the software offering significant enhancements in the areas of case and end-to-end process management, quality, forecasting, and executive management information. The audit states that users can see how a change in one factor, such as work volumes, or resource availability, will affect team performance in relation to other factors (e.g. customer service, or the requirement for particular skills).
Butler Group believes the product is best suited to those companies that are dependent on clerical procedures and information processing in order to serve its customers, highlighting that eg solutions guarantees a fast Return on Investment (ROI) following implementation of the software. eg allows it’s customers to retain a percentage of eg’s fees, to be paid only when the anticipated results are achieved and product prices are set based on achieving a 2:1 ROI in 12 months for the majority of clients.
Other key findings of the report detail that eg work manager® V5.0 can be used independently of eg’s principles of operational management™ noting that these principles are based on well-known manufacturing production management techniques. The report does, however, emphasise that eg work manager® V5.0 is ideally deployed alongside eg’s principles of operational management® in order to achieve the benefits eg promises.
“We operate in a market that is replacing the gut instinct of management with the hard facts provided by Operations Management software. With eg’s software suite we guarantee our clients will achieve dramatic improvements in customer service, quality and productivity. We are demonstrating that our software and methodologies can generate these improvements in many different markets – both in the UK and abroad,” stated Elizabeth Gooch, CEO, eg solutions.
To download a copy of the full Technology Audit Report please visit http://www.eguk.co.uk/
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– Notes to editors:
eg is the leading provider of Operations Management solutions that form a rapid performance improvement programme to Improve Customer Service Delivery.
Operations Management improvements are made through the deployment of two core products/services:
• Proprietary operational intelligence software packages
• Training and development for Managers and Team Leaders in Production management methodology
eg’s proprietary software package eg operational intelligence® including eg work manager® has been developed and refined over the last 15 years and form a comprehensive work, resource and performance reporting tool. It enables clients to gather information about the key factors affecting performance and using eg’s operational management techniques identify appropriate decisions and actions that improve efficiency and reduce costs within weeks.
When implemented with the eg principles of operational management® methodology, eg operational intelligence® provides the opportunity for eg’s clients to double their productivity and dramatically improve customer service levels almost immediately. It also forms a foundation for continuous improvements in subsequent years.